New Customer Account
Baleehoo Media, Inc. - Terms of Service Agreement
THESE TERMS OF SERVICE APPLY TO ALL SERVICES ORDERED FROM BALEEHOO COMPUTING.
WARRANTY DISCLAIMER
Baleehoo Media, Inc. hereby expressly disclaims all warranties, either expressed or implied, including any implied warranty of merchantability, fitness for a particular purpose or any other warranty of any kind on any of the products or services which Baleehoo Media,Inc. provides.
Computer systems, hardware components, peripheral devices, software and any other tangible component sold by Baleehoo Media, Inc., are warranted only by the manufacturer or publisher of such component and are limited to the terms set forth by said manufacturer or publisher. Baleehoo Media, Inc. is not responsible for obtaining warranty services or performance of warranty terms for any such component.
Services rendered by Baleehoo Media, Inc. may void manufacturer warranties for a computer system, computer network system, or a related device. Baleehoo Media, Inc. does not assume any liability or warranty in the event that the manufacturer warranties are voided. Baleehoo Media, Inc. offers no verbal or written warranty, either expressed or implied, regarding the success of services rendered.
No Consequential Damage
In no event shall Baleehoo Media, Inc. ,its subsidiaries or affiliates, or it’s respective officers, directors, employees, representatives, agents, contractors or suppliers (collectively, "Baleehoo Media, Inc. ") be held liable for special, incidental, consequential, punitive, direct, indirect, physical, compensatory, punitive or any other damages, including but not limited to, physical injury, loss of data, loss of use, or loss of profits, however caused, whether for breach of contract, negligence, or otherwise, regardless if Baleehoo Media, Inc. has been advised of the possibility of any such damages.
Revisions to these terms and conditions. Baleehoo Media, Inc. may revise these terms and conditions at any time by publishing said revisions on Baleehoo Media, Inc.’ web site; baleehoo.com. All revisions to these terms and conditions are effective for transactions dated after the revisions. You agree that if any part of these terms and conditions are found to be unenforceable, the remainder of these terms and conditions will remain in full force and effect.
Ownership
By agreeing to have Baleehoo Media, Inc. perform services on any computer system, computer network system, or related device, you certify that you are the expressed owner of said computer, computer network system or related device or are an authorized agent for the owner. In the event that you are found not to be the true expressed owner of said computer system, computer network system, or related device, you assume all liability for any claim made as the result of the services rendered by Baleehoo Media, Inc. on said computer system, computer network system, or related device.
Definitions
Computer system is defined as the CPU enclosure and software (operating system, applications and other installed software).
Hardware is defined as any individual component that is contained within the Computer System such as hard disk drives, main boards, processors, memory modules or any other component contained within the Computer System.
Peripheral device is defined as any hardware item which attaches to the Computer System such as Printers, Monitors, Cameras, etc.
Data is defined as any information which is not part of the operating system, application software or other installed software such as pictures, word processing documents, email, financial data, or any other user created information stored on the computer system.
Computer network means any and all computer and interconnected electronic, wireless, web or similar systems (including all Hardware and software) networks, whether now known or hereafter developed, of any size, nature or location, whether public or private, wherein one or more users may connect to the network via one or more connection points. The term "Computer Networks" includes, without limitation, Local, Wide Area Networks, the Internet, the World Wide Web, mobile networks,networking equipment,the National Technology Grid, cable television systems, satellite television systems, intranets, public and private networks, and the like.
Title to Goods
Title to purchased goods is retained by Baleehoo Media, Inc. until such goods are paid for in full by the purchaser or purchaser’s agent.
Rates and Minimum Charges
Shop Repairs
If customer delivers computer system or device to be repaired to a Baleehoo Media, Inc. repair facility or makes arrangements to drop off computer or device at a mutually agreeable drop off location, diagnostics are free with the repair, regardless of how long it takes us to diagnose a computer .
Onsite Labor Charges
Hourly Rates; $129.00 residential or $149 business. Charges are billed by the hourly rate or quoted as "Flat Rate Charge for a specific service. ." Minimum Charge of 1 Hour.
Remote Support Labor Charges
Hourly Rates; $99.00 residential or $149 business. Charges are billed by the hourly rate or quoted as "Flat Rate Charge" Minimum Charge of 1 Hour
Estimates
After diagnosing the problem Baleehoo Media, Inc. will notify you with a verbal estimate to repair your system including any diagnostic charges if applicable. Your oral agreement to repair constitutes an Oral contract in which you agree to pay Baleehoo Media, Inc. for the diagnostics and repair upon completion. Written estimates will be provided upon request.
Payment
Unless prior arrangements are made, payment is due when services are rendered. Payment may be by cash, check, credit card or certified instrument. Any other arrangements must be made in advance of services being provided.
Payment by check
Baleehoo Media, Inc. requires a valid Georgia Driver License with every check. Returned checks will be assessed a twenty-five dollar ($25.00) return fee.
Abandoned Items
Unless prior arrangements are made, any item left for repair that is not picked up and paid for within 60 days of completion of said repair will be considered as abandoned. Baleehoo Media, Inc. will notify you by certified mail that Baleehoo Media, Inc. considers your item abandoned by you and if the item is not picked up and paid for within 15 days of our notification of your receipt of said notice, the item will be donated to charity or sold to recover cost of repairs. The receipt by Baleehoo Media, Inc. for the certified mail sent to you and further, accepted by you together with your failure to contact us within the 15 day time frame is your acknowledgement the item is indeed abandoned and you thereby transfer title to Baleehoo Media, Inc. for disposition. Abandoning of your item does not relieve you from the amounts due. Baleehoo Media, Inc. reserves the right to pursue collections and by failing to respond you agree to be liable for any and all costs incurred in such collections. Prior to any further transactions with Baleehoo Media, Inc., you will be required to remit in full on any previous amounts due plus provide pre-payment for any further services.
Software Installations
For software installations, customer agrees and hereby authorizes Baleehoo Media, Inc. technicians to accept End User License Agreements on customer’s behalf. Customer further authorizes Baleehoo Media, Inc. technicians to use any electronic or software tools they deem necessary to repair customer’s computer..
Return Policy
Your original receipt or invoice is required.
If you are not satisfied with a product you purchased from us and you return the product with the original receipt or invoice within 10 days from the original invoice date, you may exchange the product or receive a refund, except as explained below.
Special order Computer Systems are non-refundable and non-returnable. Monitors, printers, and un-opened computer parts may be returned within 10 days from the original invoice date and are subject to a 25% restocking fee (unless defective).
Any product that is returned without all item(s) included with the original product is non-refundable and non-returnable.
Opened software, games, videos, or computer parts are non-refundable and non-returnable.
Used items are non-refundable and non-returnable.
Refunds will be made in the form of original payment. Purchases made by cash or check over $250 will be refunded by company check.
Special Orders
Computer Systems and Peripheral devices: All computer systems and peripheral devices require a deposit equal to the cost of the system or device. Taxes, shipping and service charges are due upon delivery.
Shop Repairs
If a part is required to facilitate a repair that is not a standard part in Baleehoo Media, Inc. inventory, and the part has a cost over $100, customer will be required to pay a deposit of 100% of the cost of the part before part is ordered.
On-Site Repairs: If a part is required to facilitate a repair that is not a standard part in Baleehoo Media, Inc. inventory, and the part has a cost over $50, customer will be required to pay a deposit of 100% of the cost of the part before part is ordered.
Over the Counter Parts orders: All “Over the counter” parts orders require a deposit of 100% of the cost of the part before part is ordered.
If for any reason customer decides PRIOR TO REPAIR, not to purchase goods that have been ordered, customer will be solely responsible for shipping costs to and from manufacturer, plus a cancellation charge of 25% of the total order value.
Remote Support Services
(a) Remote support services may be offered to you over the telephone or via the Internet for an applicable fee if your PC was built within the last four years, you have a working cable or DSL high speed Internet connection or better, and your operating system is Microsoft Windows 10 or newer. If you elect to receive remote support, then Baleehoo Media, Inc. remotely logs on through your high-speed Internet connection to view your computer desktop from a Baleehoo Media, Inc. location. A Baleehoo Media, Inc. technician will stay in contact with you to keep you fully briefed on every step of the process as your technology problem is resolved. Remote support may involve the installation of software on your computer that will allow Baleehoo Media, Inc. to provide the remote support services. By electing to receive remote support, you agree to allow Baleehoo Media, Inc. to use whatever tools deemed necessary to repair your computer, including remote access. You understand that if remote access is used on your computer there will be no residual software from the remote session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer.
(b) User Responsibility: You understand and agree that prior to contacting or allowing Baleehoo Media, Inc. to perform diagnostic repair on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that Baleehoo Media, Inc. shall not be responsible under any circumstance for any loss or corruption of data and/or software.
ON-SITE SERVICE
(a) Scheduling: Standard service hours are Monday-Saturday, 8 AM – 5 PM. Additional charges may apply for rapid response services or service outside of standard installation hours.
(b) Service Jurisdiction: Baleehoo Media, Inc. sets the Service Jurisdiction for each community in the metro Atlanta area. If a location lies beyond Baleehoo Media, Inc. standard Service Jurisdiction, additional trip charges may apply. To determine if your location is within the Baleehoo Media, Inc. standard Service Jurisdiction, please call 404.932.0094 for information pertaining to applicable trip charges.
(c) An Adult Must Be Present At Residences or Business: For on-site services, a person of at least 18 years of age must be present during the entire time period services are provided. IF THE BALEEHOO MEDIA, INC. TECHNICIAN ARRIVES AT THE SCHEDULED SERVICE TIME AND NO ADULT IS PRESENT, SERVICES WILL BE DENIED AND A $69 CANCELLATION CHARGE WILL BE ASSESSED.
(d) BACKUP YOUR SOFTWARE AND DATA: IT IS YOUR RESPONSIBILITY TO BACK UP ALL SOFTWARE AND DATA THAT IS STORED ON YOUR COMPUTER'S HARD DISK DRIVE(S) AND/OR ON ANY OTHER STORAGE DEVICES YOU MAY HAVE PRIOR TO THE ARRIVAL OF THE BALEEHOO MEDIA, INC. AGENT TO YOUR HOME OR BUSINESS. BALEEHOO MEDIA, INC. AND/OR ITS THIRD PARTY SERVICE PROVIDER SHALL NOT BE RESPONSIBLE AT ANY TIME FOR ANY LOSS, ALTERATION OR CORRUPTION OF ANY SOFTWARE, DATA OR FILES.
(e) Minimum System Requirements (For Wireless Home Networking Only):
* All computers to be networked must have a minimum of 125 GB of hard disk space and 4 GB of RAM.
* Password(s) for operating systems(s) and/or ISP must be available at the time of service.
* Microsoft Windows 10 operating system or greater.
* Operating System disc and Key Code must be available at the time of service.
* All computers and/or peripherals to be networked must be in good working order and Spyware-free.
* For all broadband installations, the broadband services must be installed and operational prior to the time of service, including connections to any broadband modem.
(f) Access: The Baleehoo Media, Inc. Technician must receive full access to the computer(s) and/or peripheral(s) to be serviced, access to your residence, your consent and cooperation to enter your residence or business, and a safe working environment, working space and electrical power. IF THE BALEEHOO MEDIA, INC. AGENT ARRIVES AT THE SCHEDULED SERVICE TIME AND DETERMINES THAT HE/SHE DOES NOT REASONABLY HAVE THE ACCESS, COOPERATION, OR SAFE WORKING AREA DESCRIBED IN THE PREVIOUS SENTENCE, THEN SERVICES MAY BE DENIED AND A $129 CANCELLATION CHARGE WILL BE ASSESSED.
TERMS APPLICABLE TO PAY FOR SUPPORT AND IN-HOME SERVICES
LIMITATIONS TO SERVICE: BALEEHOO MEDIA, INC. AND/OR ITS THIRD PARTY SERVICE PROVIDER RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL SERVICES ORDERED AND INSTEAD REFUND THE CUSTOMER'S PAYMENT, WHOLLY OR IN PART, ON THE BASIS THAT THE MINIMUM SYSTEM REQUIREMENTS ARE NOT MET OR THE TECHNICAL NEEDS (INCLUDING WIRING OR OVERCOMING PHYSICAL OR TECHNICAL BARRIERS) OR OTHER REQUIREMENTS OF THE CUSTOMER ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS REASONABLY DETERMINED BY BALEEHOO MEDIA, INC. AND/OR ITS THIRD PARTY SERVICE PROVIDER.
FORCE MAJEURE
If Baleehoo Media, Inc. and/or its third party service provider's ability to render services is impaired by you or circumstances beyond the control of Baleehoo Media, Inc. and/or its third party service provider, Baleehoo Media, Inc. and/or its third party service provider may choose not to provide services.
LIMITATION OF REMEDY: UNDER NO CIRCUMSTANCES SHALL BALEEHOO MEDIA, INC. AND/OR ITS THIRD PARTY SERVICE PROVIDER BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION, ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, EXPENSES COSTS, PROFITS, LOST SAVINGS OR EARNINGS, LOST OR CORRUPTED DATA, OR OTHER LIABILITY ARISING OUT OF, OR RELATED TO, THE SERVICES PROVIDED BY BALEEHOO MEDIA, INC. AND/OR ITS THIRD PARTY SERVICE PROVIDER OR OUT OF THE INSTALLATION, DEINSTALLATION, USE OF, OR INABILITY TO USE YOUR COMPUTER EQUIPMENT, HARDWARE, PERIPHERALS, OR THE NETWORK RESULTING FROM THE SERVICES PROVIDED HEREUNDER.
RELEASE OF LIABILITY: BY ORDERING SERVICE, YOU AFFIRMATIVELY RELEASE AND HOLD HARMLESS BALEEHOO MEDIA, INC. AND/OR ITS THIRD PARTY SERVICE PROVIDER FROM AND AGAINST ANY LOSS, LIABILITY, OR DAMAGE THAT YOU OR THE OWNER OR LESSEE MAY SUFFER, INCLUDING BUT NOT LIMITED TO ANY LOSS OF ANY DATA AND THE NON-FUNCTIONING OF ANY COMPONENT OR ELEMENT OF YOUR COMPUTER EQUIPMENT OR PERIPHERALS RESULTING FROM BALEEHOO MEDIA, INC. AND/OR ITS THIRD PARTY SERVICE PROVIDER'S AGENTS, PARTNERS AND/OR THIRD PARTY SERVICE PROVIDERS, REGARDLESS OF THE WARRANTIES, DISCLAIMERS AND WAIVERS PARTICULAR SERVICE AND SHALL CONSTITUTE LIQUIDATED DAMAGES AND ARE A REASONABLE ESTIMATE OF DAMAGES TO YOU.
CHANGES, CANCELLATIONS AND REFUNDS
To change your order you must contact Baleehoo Media, Inc. Customer Service at 404.932.0094.
You may cancel your order if you give Baleehoo Media, Inc. at least 4 hours’ notice prior to the scheduled performance of services. Cancellations must be completed by calling 404.932.0094. If you prepaid for your order, the payment amount will be fully refunded via a company check. Checks typically arrive in 2-4 weeks.
If you are not satisfied with your service: Please call 404.932.0094 or email service (at) [email protected] for resolution. We stand behind our Phone Support services for 3 days. We stand behind our On-Site or Drop-Off Service for 14 days. If there is a problem with the service we provided and you notify us within the stated time period, we will work to remedy your problem quickly and at no additional cost.
IMPORTANT: Due to the unpredictable nature of complex computing systems, business environments (including but not limited to servers, networks or VPN connections) are NOT warranted or covered by this warranty period.
I accept Terms of Service
THESE TERMS OF SERVICE APPLY TO ALL SERVICES ORDERED FROM BALEEHOO COMPUTING.
WARRANTY DISCLAIMER
Baleehoo Media, Inc. hereby expressly disclaims all warranties, either expressed or implied, including any implied warranty of merchantability, fitness for a particular purpose or any other warranty of any kind on any of the products or services which Baleehoo Media,Inc. provides.
Computer systems, hardware components, peripheral devices, software and any other tangible component sold by Baleehoo Media, Inc., are warranted only by the manufacturer or publisher of such component and are limited to the terms set forth by said manufacturer or publisher. Baleehoo Media, Inc. is not responsible for obtaining warranty services or performance of warranty terms for any such component.
Services rendered by Baleehoo Media, Inc. may void manufacturer warranties for a computer system, computer network system, or a related device. Baleehoo Media, Inc. does not assume any liability or warranty in the event that the manufacturer warranties are voided. Baleehoo Media, Inc. offers no verbal or written warranty, either expressed or implied, regarding the success of services rendered.
No Consequential Damage
In no event shall Baleehoo Media, Inc. ,its subsidiaries or affiliates, or it’s respective officers, directors, employees, representatives, agents, contractors or suppliers (collectively, "Baleehoo Media, Inc. ") be held liable for special, incidental, consequential, punitive, direct, indirect, physical, compensatory, punitive or any other damages, including but not limited to, physical injury, loss of data, loss of use, or loss of profits, however caused, whether for breach of contract, negligence, or otherwise, regardless if Baleehoo Media, Inc. has been advised of the possibility of any such damages.
Revisions to these terms and conditions. Baleehoo Media, Inc. may revise these terms and conditions at any time by publishing said revisions on Baleehoo Media, Inc.’ web site; baleehoo.com. All revisions to these terms and conditions are effective for transactions dated after the revisions. You agree that if any part of these terms and conditions are found to be unenforceable, the remainder of these terms and conditions will remain in full force and effect.
Ownership
By agreeing to have Baleehoo Media, Inc. perform services on any computer system, computer network system, or related device, you certify that you are the expressed owner of said computer, computer network system or related device or are an authorized agent for the owner. In the event that you are found not to be the true expressed owner of said computer system, computer network system, or related device, you assume all liability for any claim made as the result of the services rendered by Baleehoo Media, Inc. on said computer system, computer network system, or related device.
Definitions
Computer system is defined as the CPU enclosure and software (operating system, applications and other installed software).
Hardware is defined as any individual component that is contained within the Computer System such as hard disk drives, main boards, processors, memory modules or any other component contained within the Computer System.
Peripheral device is defined as any hardware item which attaches to the Computer System such as Printers, Monitors, Cameras, etc.
Data is defined as any information which is not part of the operating system, application software or other installed software such as pictures, word processing documents, email, financial data, or any other user created information stored on the computer system.
Computer network means any and all computer and interconnected electronic, wireless, web or similar systems (including all Hardware and software) networks, whether now known or hereafter developed, of any size, nature or location, whether public or private, wherein one or more users may connect to the network via one or more connection points. The term "Computer Networks" includes, without limitation, Local, Wide Area Networks, the Internet, the World Wide Web, mobile networks,networking equipment,the National Technology Grid, cable television systems, satellite television systems, intranets, public and private networks, and the like.
Title to Goods
Title to purchased goods is retained by Baleehoo Media, Inc. until such goods are paid for in full by the purchaser or purchaser’s agent.
Rates and Minimum Charges
Shop Repairs
If customer delivers computer system or device to be repaired to a Baleehoo Media, Inc. repair facility or makes arrangements to drop off computer or device at a mutually agreeable drop off location, diagnostics are free with the repair, regardless of how long it takes us to diagnose a computer .
Onsite Labor Charges
Hourly Rates; $129.00 residential or $149 business. Charges are billed by the hourly rate or quoted as "Flat Rate Charge for a specific service. ." Minimum Charge of 1 Hour.
Remote Support Labor Charges
Hourly Rates; $99.00 residential or $149 business. Charges are billed by the hourly rate or quoted as "Flat Rate Charge" Minimum Charge of 1 Hour
Estimates
After diagnosing the problem Baleehoo Media, Inc. will notify you with a verbal estimate to repair your system including any diagnostic charges if applicable. Your oral agreement to repair constitutes an Oral contract in which you agree to pay Baleehoo Media, Inc. for the diagnostics and repair upon completion. Written estimates will be provided upon request.
Payment
Unless prior arrangements are made, payment is due when services are rendered. Payment may be by cash, check, credit card or certified instrument. Any other arrangements must be made in advance of services being provided.
Payment by check
Baleehoo Media, Inc. requires a valid Georgia Driver License with every check. Returned checks will be assessed a twenty-five dollar ($25.00) return fee.
Abandoned Items
Unless prior arrangements are made, any item left for repair that is not picked up and paid for within 60 days of completion of said repair will be considered as abandoned. Baleehoo Media, Inc. will notify you by certified mail that Baleehoo Media, Inc. considers your item abandoned by you and if the item is not picked up and paid for within 15 days of our notification of your receipt of said notice, the item will be donated to charity or sold to recover cost of repairs. The receipt by Baleehoo Media, Inc. for the certified mail sent to you and further, accepted by you together with your failure to contact us within the 15 day time frame is your acknowledgement the item is indeed abandoned and you thereby transfer title to Baleehoo Media, Inc. for disposition. Abandoning of your item does not relieve you from the amounts due. Baleehoo Media, Inc. reserves the right to pursue collections and by failing to respond you agree to be liable for any and all costs incurred in such collections. Prior to any further transactions with Baleehoo Media, Inc., you will be required to remit in full on any previous amounts due plus provide pre-payment for any further services.
Software Installations
For software installations, customer agrees and hereby authorizes Baleehoo Media, Inc. technicians to accept End User License Agreements on customer’s behalf. Customer further authorizes Baleehoo Media, Inc. technicians to use any electronic or software tools they deem necessary to repair customer’s computer..
Return Policy
Your original receipt or invoice is required.
If you are not satisfied with a product you purchased from us and you return the product with the original receipt or invoice within 10 days from the original invoice date, you may exchange the product or receive a refund, except as explained below.
Special order Computer Systems are non-refundable and non-returnable. Monitors, printers, and un-opened computer parts may be returned within 10 days from the original invoice date and are subject to a 25% restocking fee (unless defective).
Any product that is returned without all item(s) included with the original product is non-refundable and non-returnable.
Opened software, games, videos, or computer parts are non-refundable and non-returnable.
Used items are non-refundable and non-returnable.
Refunds will be made in the form of original payment. Purchases made by cash or check over $250 will be refunded by company check.
Special Orders
Computer Systems and Peripheral devices: All computer systems and peripheral devices require a deposit equal to the cost of the system or device. Taxes, shipping and service charges are due upon delivery.
Shop Repairs
If a part is required to facilitate a repair that is not a standard part in Baleehoo Media, Inc. inventory, and the part has a cost over $100, customer will be required to pay a deposit of 100% of the cost of the part before part is ordered.
On-Site Repairs: If a part is required to facilitate a repair that is not a standard part in Baleehoo Media, Inc. inventory, and the part has a cost over $50, customer will be required to pay a deposit of 100% of the cost of the part before part is ordered.
Over the Counter Parts orders: All “Over the counter” parts orders require a deposit of 100% of the cost of the part before part is ordered.
If for any reason customer decides PRIOR TO REPAIR, not to purchase goods that have been ordered, customer will be solely responsible for shipping costs to and from manufacturer, plus a cancellation charge of 25% of the total order value.
Remote Support Services
(a) Remote support services may be offered to you over the telephone or via the Internet for an applicable fee if your PC was built within the last four years, you have a working cable or DSL high speed Internet connection or better, and your operating system is Microsoft Windows 10 or newer. If you elect to receive remote support, then Baleehoo Media, Inc. remotely logs on through your high-speed Internet connection to view your computer desktop from a Baleehoo Media, Inc. location. A Baleehoo Media, Inc. technician will stay in contact with you to keep you fully briefed on every step of the process as your technology problem is resolved. Remote support may involve the installation of software on your computer that will allow Baleehoo Media, Inc. to provide the remote support services. By electing to receive remote support, you agree to allow Baleehoo Media, Inc. to use whatever tools deemed necessary to repair your computer, including remote access. You understand that if remote access is used on your computer there will be no residual software from the remote session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer.
(b) User Responsibility: You understand and agree that prior to contacting or allowing Baleehoo Media, Inc. to perform diagnostic repair on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that Baleehoo Media, Inc. shall not be responsible under any circumstance for any loss or corruption of data and/or software.
ON-SITE SERVICE
(a) Scheduling: Standard service hours are Monday-Saturday, 8 AM – 5 PM. Additional charges may apply for rapid response services or service outside of standard installation hours.
(b) Service Jurisdiction: Baleehoo Media, Inc. sets the Service Jurisdiction for each community in the metro Atlanta area. If a location lies beyond Baleehoo Media, Inc. standard Service Jurisdiction, additional trip charges may apply. To determine if your location is within the Baleehoo Media, Inc. standard Service Jurisdiction, please call 404.932.0094 for information pertaining to applicable trip charges.
(c) An Adult Must Be Present At Residences or Business: For on-site services, a person of at least 18 years of age must be present during the entire time period services are provided. IF THE BALEEHOO MEDIA, INC. TECHNICIAN ARRIVES AT THE SCHEDULED SERVICE TIME AND NO ADULT IS PRESENT, SERVICES WILL BE DENIED AND A $69 CANCELLATION CHARGE WILL BE ASSESSED.
(d) BACKUP YOUR SOFTWARE AND DATA: IT IS YOUR RESPONSIBILITY TO BACK UP ALL SOFTWARE AND DATA THAT IS STORED ON YOUR COMPUTER'S HARD DISK DRIVE(S) AND/OR ON ANY OTHER STORAGE DEVICES YOU MAY HAVE PRIOR TO THE ARRIVAL OF THE BALEEHOO MEDIA, INC. AGENT TO YOUR HOME OR BUSINESS. BALEEHOO MEDIA, INC. AND/OR ITS THIRD PARTY SERVICE PROVIDER SHALL NOT BE RESPONSIBLE AT ANY TIME FOR ANY LOSS, ALTERATION OR CORRUPTION OF ANY SOFTWARE, DATA OR FILES.
(e) Minimum System Requirements (For Wireless Home Networking Only):
* All computers to be networked must have a minimum of 125 GB of hard disk space and 4 GB of RAM.
* Password(s) for operating systems(s) and/or ISP must be available at the time of service.
* Microsoft Windows 10 operating system or greater.
* Operating System disc and Key Code must be available at the time of service.
* All computers and/or peripherals to be networked must be in good working order and Spyware-free.
* For all broadband installations, the broadband services must be installed and operational prior to the time of service, including connections to any broadband modem.
(f) Access: The Baleehoo Media, Inc. Technician must receive full access to the computer(s) and/or peripheral(s) to be serviced, access to your residence, your consent and cooperation to enter your residence or business, and a safe working environment, working space and electrical power. IF THE BALEEHOO MEDIA, INC. AGENT ARRIVES AT THE SCHEDULED SERVICE TIME AND DETERMINES THAT HE/SHE DOES NOT REASONABLY HAVE THE ACCESS, COOPERATION, OR SAFE WORKING AREA DESCRIBED IN THE PREVIOUS SENTENCE, THEN SERVICES MAY BE DENIED AND A $129 CANCELLATION CHARGE WILL BE ASSESSED.
TERMS APPLICABLE TO PAY FOR SUPPORT AND IN-HOME SERVICES
LIMITATIONS TO SERVICE: BALEEHOO MEDIA, INC. AND/OR ITS THIRD PARTY SERVICE PROVIDER RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL SERVICES ORDERED AND INSTEAD REFUND THE CUSTOMER'S PAYMENT, WHOLLY OR IN PART, ON THE BASIS THAT THE MINIMUM SYSTEM REQUIREMENTS ARE NOT MET OR THE TECHNICAL NEEDS (INCLUDING WIRING OR OVERCOMING PHYSICAL OR TECHNICAL BARRIERS) OR OTHER REQUIREMENTS OF THE CUSTOMER ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS REASONABLY DETERMINED BY BALEEHOO MEDIA, INC. AND/OR ITS THIRD PARTY SERVICE PROVIDER.
FORCE MAJEURE
If Baleehoo Media, Inc. and/or its third party service provider's ability to render services is impaired by you or circumstances beyond the control of Baleehoo Media, Inc. and/or its third party service provider, Baleehoo Media, Inc. and/or its third party service provider may choose not to provide services.
LIMITATION OF REMEDY: UNDER NO CIRCUMSTANCES SHALL BALEEHOO MEDIA, INC. AND/OR ITS THIRD PARTY SERVICE PROVIDER BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION, ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, EXPENSES COSTS, PROFITS, LOST SAVINGS OR EARNINGS, LOST OR CORRUPTED DATA, OR OTHER LIABILITY ARISING OUT OF, OR RELATED TO, THE SERVICES PROVIDED BY BALEEHOO MEDIA, INC. AND/OR ITS THIRD PARTY SERVICE PROVIDER OR OUT OF THE INSTALLATION, DEINSTALLATION, USE OF, OR INABILITY TO USE YOUR COMPUTER EQUIPMENT, HARDWARE, PERIPHERALS, OR THE NETWORK RESULTING FROM THE SERVICES PROVIDED HEREUNDER.
RELEASE OF LIABILITY: BY ORDERING SERVICE, YOU AFFIRMATIVELY RELEASE AND HOLD HARMLESS BALEEHOO MEDIA, INC. AND/OR ITS THIRD PARTY SERVICE PROVIDER FROM AND AGAINST ANY LOSS, LIABILITY, OR DAMAGE THAT YOU OR THE OWNER OR LESSEE MAY SUFFER, INCLUDING BUT NOT LIMITED TO ANY LOSS OF ANY DATA AND THE NON-FUNCTIONING OF ANY COMPONENT OR ELEMENT OF YOUR COMPUTER EQUIPMENT OR PERIPHERALS RESULTING FROM BALEEHOO MEDIA, INC. AND/OR ITS THIRD PARTY SERVICE PROVIDER'S AGENTS, PARTNERS AND/OR THIRD PARTY SERVICE PROVIDERS, REGARDLESS OF THE WARRANTIES, DISCLAIMERS AND WAIVERS PARTICULAR SERVICE AND SHALL CONSTITUTE LIQUIDATED DAMAGES AND ARE A REASONABLE ESTIMATE OF DAMAGES TO YOU.
CHANGES, CANCELLATIONS AND REFUNDS
To change your order you must contact Baleehoo Media, Inc. Customer Service at 404.932.0094.
You may cancel your order if you give Baleehoo Media, Inc. at least 4 hours’ notice prior to the scheduled performance of services. Cancellations must be completed by calling 404.932.0094. If you prepaid for your order, the payment amount will be fully refunded via a company check. Checks typically arrive in 2-4 weeks.
If you are not satisfied with your service: Please call 404.932.0094 or email service (at) [email protected] for resolution. We stand behind our Phone Support services for 3 days. We stand behind our On-Site or Drop-Off Service for 14 days. If there is a problem with the service we provided and you notify us within the stated time period, we will work to remedy your problem quickly and at no additional cost.
IMPORTANT: Due to the unpredictable nature of complex computing systems, business environments (including but not limited to servers, networks or VPN connections) are NOT warranted or covered by this warranty period.
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